You’ve probably seen it yourself. Type your address online once and from that moment on, every time you’re asked to fill out an online form, Autofill takes over and does it for you. The problem is, sometimes Autofill doesn’t recognize the fields it’s filling in and it puts the information in the wrong box.
Ignore it, Autofill sucks!
You might see an address that looks like this:
- Sue Smith
- 123 Main Street
- Somewhere, Ohio 43000
That ‘1976’ is probably the year Sue Smith was born, not part of her address.
How do you know? You don’t. Sometimes you just have a feeling it’s not part of the address but sometimes you really can’t tell for sure.
You might also see an address that looks like this:
Sue Smith 123 Main S
Sue Smith 123 Main S S
Sue Smith 123 Main St PR, PR AFB
What Should You Do?
If you’re not sure of the shipping address you can contact email@example.com Don’t risk shipping the order if the address is questionable, you’ll just end up with a refund. I can check for previous orders for that customer, or look at their Paypal transaction to confirm the address and if all else fails, I’ll contact the customer for the correct address.
Who’s to blame?
All customers are told at checkout and on their account page to verify their shipping address on every order.
If they change their shipping address from one order to the next, the shipping address changes on your dashboard. For example, if order #0001 has an Arizona ship date it will always show the Arizona shipping address. If the customer changes her shipping address to California for order #0002, order #0002 and future orders will always show the California address.
As long as you are shipping to the shipping address that shows on that order you’re in the clear. If the order is returned to you because the Post Office couldn’t deliver due to insufficient address then the customer is responsible for the return postage, unless you choose to re-ship at your own expense.